A Proof of Delivery is usually achieved by having a customer sign a Delivery Note accepting a delivery.
These are usually printed documents that the customer signs. It establishes the fact that the recipients received their order. Delivery notes are usually used to document the transaction.

Why is POD critical?

The delivery note is the basis for payment to the company by the customer. The management of PODs, their handling and storage is of the utmost importance for companies managing their delivery logistics. This is a key process because, every time a POD is lost or damaged, orders cannot be invoiced and the company loses money. The POD, with the customer’s signature on it, literally drives the company’s revenue.


Supply chain: chain of trading partners (manufacturers, wholesalers, warehouses, logistics organizations and
distributors) involved in moving a product or service from supplier to customer. Supply chain activities involve the
transformation of natural resources, raw materials, and components into a finished product that is delivered to the
end customer.

Specific type of company

The best ROI can be found where the Company, our customer, have their own fleet of 25 to 500 trucks and need
to track deliveries. Having their own fleet is important because the delivery note is produced and managed by the
same company. We can work with 3PL’s (Third Party Logistics) companies but this is more complex because the
delivery note is not produced by our customer.

What is the typical process?

After an order is received, it needs to be processed. The truck driver receives the delivery notes for each delivery on his run. This is usually a printed stack of paper. For every delivery, he needs to collect the signature indicating that the merchandise has been received at its destination. The customer can make changes to the note (such as change
in quantity), scratch an entire line item, indicate damages, or order something else.