Coronavirus (COVID-19) Update

Update On: March 25, 2020

As the Covid-19 situation continues to evolve rapidly, Toshiba Tec Canada Business Solutions Inc, Head Office in Markham, Ontario has been deemed “essential” as per the below clause from the Ontario Government order.

9.    Businesses that supply office products and services, including providing computer products and related repair and maintenance services, for individuals working from home and for essential businesses.

While most of our employees are working from home, our warehouse will remain open for receiving and shipping products, parts and supplies following the strict guidelines on sanitation and social distancing.

Please refer to this link for a list of business deemed essential by the Ontario Government

https://www.ontario.ca/page/list-essential-workplaces#section-1 

The health and well-being of our valued customers, dealers, suppliers, and employees remains our number one priority.

Posted On: March 18, 2020

As we navigate the rapidly evolving COVID-19 situation together, Toshiba Tec Canada Business Solutions Inc (TTCS) would like to share the extra precautions we are taking to serve you. The health and well-being of our valued customers, dealers, suppliers, and employees is our number one priority.

TTCS has implemented a business continuity plan. To oversee the refinement of this plan, as well as its communication and execution we have also formed a cross-functional team of management executives who are meeting daily to ensure prompt and proper sharing of information.

As part of this plan, we have announced several initiatives via recommendations, policies, and procedures to protect the health, safety and well-being of our employees whilst ensuring that our business can continue to run with minimal disruption.

These initiatives introduce new guidelines and procedures for travel, social distancing, hygiene, illness customer contact, flexible and remote working.

In executing these new initiatives, we recognize the need to stay close to our dealers and customers and remain committed to our obligation for your ongoing service, support and supply of our products and services as circumstances permit.

At this time, COVID-19 has not affected equipment, parts, and supplies availability. We continue to provide support and services for our products. The following are some of the alternate procedures for supporting our valued customers:

· Call center operation: We have arranged a remote location for the continuity of receiving calls.

· Toshiba Customer Care Center (TC3): Triage technicians will contact via phone every customer that places a service call. TC3 will try to resolve and complete the call remotely. In case the call is still unresolved, TC3 will review and identify if parts are needed and aid techs in the field to receive parts before visiting customers.

During this time, we understand if you may not want visitors at your workplace, we encourage you to use our remote support option through the Toshiba Customer Care Center (TC3).

We will continue to check the progression of COVID-19 and will adjust plans based on new information. For additional questions, please contact ttcs-marketing@toshibatec.ca